Question 1

How do I place an order?

Accepted Answer

Choose your tea and any available options on its product page, then add it to your cart. At checkout, enter your delivery details and choose an available payment method. Review the total before placing your order.

Question 2

Can I modify or cancel my order?

Accepted Answer

Open the order in your account to see whether cancellation is available. Paid orders and orders with a submitted payment reference may need help from our team. Contact us with your order number if you need a change.

Question 3

How do I track my order?

Accepted Answer

Open Orders in your account, or visit Track Order and enter your order number and the email address used at checkout. Carrier tracking appears when it has been added to your order.

Question 4

What payment methods do you accept?

Accepted Answer

The payment methods available for your order are shown at checkout. Follow the instructions for your selected method and check your order status for payment confirmation.

Question 5

Is my payment information secure?

Accepted Answer

Follow the secure payment instructions at checkout. Never send us your card number, card security code, password or one-time passcode in a message.

Question 6

Can I use a promo code?

Accepted Answer

If you have a promo code, enter it at checkout. Any eligible discount appears in your order total before you place the order.

Question 7

What are your shipping options?

Accepted Answer

Enter your delivery address at checkout to see the available delivery options and charges before placing your order.

Question 8

How long does shipping take?

Accepted Answer

Delivery timing depends on your location and the delivery method. If an estimated date has been added to your order, you can find it on the tracking page. Contact us if you need help with a delivery.

Question 9

Do you ship internationally?

Accepted Answer

Contact us with your destination before placing an international order so we can confirm whether delivery is available.

Question 10

What is your return policy?

Accepted Answer

Please read the Returns and Refunds section of our terms and contact us about your order before sending an item back.

Question 11

How do I return an item?

Accepted Answer

Contact us with your order number and a description of the issue. If an item arrived damaged or incorrect, keep the packaging and include a photo so our team can help.

Question 12

When will I receive my refund?

Accepted Answer

If a refund is approved, our team can confirm its status. The time it takes to appear depends on the payment method and provider.

How can we help?

Shopping

Payment

Shipping

Returns

Still need help?